Frequently Asked Questions (FAQs)

Yes.

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Residential and light commercial.

Yes, available upon request.

Yes.

Yes.

Parts and labor is included in the estimate with permit fees as a separate line item if applicable.

A change in the scope of work may increase or reduce the cost however, any additional costs are to be discussed and agreed upon prior to the installation.

Many of our projects are completed on the same day, within a few hours and depending upon the complexity several days, however, when an interruption in power is necessary we restore power by the end of each work day.

Yes, * All of the work we provide – workmanship – is backed by a ten year warranty. All materials have a warranty of five years, with the exception of exterior electronics which have a one year warranty. If anything stops working or fails during the warranty period, we will come back to investigate the problem. If necessary, we will repair the problem and or replace the materials free of charge. In cases where the problem is caused by something other than our workmanship or materials we will recommend a course of action to help you resolve the issue. At Excel Electrical Technologies we stand behind our work which is why we offer a 100% satisfaction guarantee. We are committed to providing top-notch service and complete satisfaction. If you have any questions about our warranty, please feel free to give us a call. Our goal is to provide you with an exemplary experience paired with the highest level of customer satisfaction, ultimately, we’d like to make you smile by the completion of our service interaction. *100% SATISFACTION GUARANTEES* Service & Repair Guarantee- If you are not 100% satisfied with the service we have provided, we will make it right or your money back. If our electricians do not complete the work with professionalism or fail to clean up before leaving your home or business, you do not pay until it’s done right. If a repair fails within the warranty period, we will repair it again-absolutely free. Electrical Panel & Main Service Guarantee- We guarantee our workmanship on all electrical panels and main service for a period of 10 years. If your panel or service gives you any trouble at any time during that period, we will repair the problem free of charge. We guarantee that all materials used will be as specified and meet the local code requirements. Equipment & Fixture Guarantee- We guarantee that the equipment and/or fixtures we supply and install in your home will perform as we have stated. If any equipment or fixture fails during normal use within the warranty period, we will either repair or replace the item at no cost to you.

We make sure to be aware of our surroundings such as overhead or underground power lines, regularly inspect personal protection equipment, handle equipment and tools with care, we use high quality testing equipment, staff each job appropriately, be aware of moisture and using insulated tools just to name a few.

Yes.

Some projects require the power to be shut off depending on the nature of work such as circuit panel upgrades in which power is typically restored within 4-8 hours. Other work such as lighting improvements and many other job types the power does not need to be shut off.

We first advise our clients of any findings that don’t meet the code requirements, if related to the scope of work that we are performing the necessary repairs will be included. Our team will recommend the appropriate course of action to resolve any code violations.

For circuit panel replacements our brand of choice is Square D, we use copper wiring and steel connectors for added rigidity.

Yes, we will always recommend the most energy efficient options for each specific project such as led lighting and or high efficiency electric heating units.

In most cases there is no need to upgrade the electrical system to handle the work unless the customer has plans to add more electrical demand.

Yes, we recommend arc fault circuit breakers and whole house surge protectors.

We can typically schedule basic installations or repairs for same or next day service and the more advanced projects such as circuit panel replacements or new wiring within a few days.

We send out email and text notifications at the completion of all projects and we will either call, text or email you if any issues arise.